الشروط والأحكام وسياسة الاسترداد

These terms govern your use of shadafasting.com and your participation in the coaching programs offered by Shada Alshawwa. These services are operated by Shada Fasting, LLC, a company registered in the State of Delaware, United States.

By booking a call, making any payment, or joining any program, you confirm that you have read, understood and fully agree to these terms.

The details of the program, its duration and what it includes are explained to you before you join, and form part of these terms. The program period starts on the date of the first session and ends when that period is over, whether or not all sessions have been used.

Program fees are paid either in full or in installments, as agreed with you before you join.

The program begins only once the first payment has been received in full.

Paying in installments is a payment convenience only, not a monthly subscription that can be cancelled. Once you join, you are committed to paying the full program fee, and all future installments remain due on their scheduled dates, even if you decide to stop or withdraw from the program.

If any installment is paid late, we may pause sessions until payment is made, and this will not extend the program period.

All payments are non-refundable. Once payment is made, no amount will be refunded in full or in part, for any reason, including missing or not using sessions, a change of mind, or not achieving the expected results.

You may withdraw from the program at any time by notifying us in writing. In that case:

• No amount already paid will be refunded.
• Future installments remain due on their scheduled dates.
• Sessions and support stop from the date of withdrawal.

By making a payment, you confirm your agreement to this policy and agree not to file any dispute or chargeback with your bank or payment provider that contradicts it.

If you stop communicating with us for 30 consecutive days, without attending any session or replying to our messages, you will be considered to have withdrawn from the program automatically. The withdrawal terms above will then apply: no refund will be given, and future installments remain due.

Exception – force majeure: this clause does not apply if the loss of contact is due to circumstances beyond your control, such as serious illness, a medical emergency, a death in the family, or a natural disaster. In that case:

• Please let us know as soon as you can.
• We may reasonably ask for proof of the circumstances.
• We will agree with you on pausing the program and resuming it later, at our discretion.
• We will try to contact you several times during the period of no contact before treating you as withdrawn.

• To reschedule a session, please notify us at least 12 hours before it starts.
• A session missed without prior notice counts as a used session and will not be made up.
• Unused sessions do not carry over after the program period ends.
• The program's success depends on your commitment to attending and applying what we agree on in sessions.
• We expect respectful communication from both sides, and we may end the program, without a refund, in case of abusive behavior.

Our services are coaching services. They are not medical care, psychotherapy or treatment for eating disorders. Shada Alshawwa is not a doctor or psychologist and does not provide medical or psychological diagnosis.

The program does not replace advice from a doctor or specialist. If you have a diagnosed physical or mental health condition, or suspect you may have an eating disorder, please consult a specialist before and during the program.

You are responsible for your own decisions about your health and eating. We do not guarantee any specific results, as results vary from person to person depending on circumstances and commitment. Testimonials and reviews from our clients reflect their personal experiences and are not a promise of similar results.

All materials, exercises, recordings and content provided in the program belong to Shada Alshawwa and are for your personal use only. They may not be copied, shared, sold or published without prior written permission.

Everything you share during sessions is treated as strictly confidential and is not shared with anyone, unless required by law or where there is a serious risk to your safety or the safety of others. You can learn more in our Privacy Policy.

In all cases, our liability to you will not exceed the amount you have actually paid for the program.

These terms are governed by the laws of the Hashemite Kingdom of Jordan.

We may update these terms from time to time. The version in effect at the time you join applies to your program.

• Email: info@shadafasting.com
• Website: shadafasting.com
• Company: Shada Fasting, LLC – State of Delaware, United States